Terms & Conditions

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you must not book an appointment or continue with your course of therapy. 

You may be offered a free 20 minute online initial consultation. No therapy will be provided during the consultation. 

The purpose of the consultation is to discuss briefly your current situation, give you the opportunity to find out more about the therapy I offer and see if this is the right fit for you and potential of working together. During these calls, estimates of the number of sessions required to deal with the presenting issue are given on the basis of the information presented at that time. Estimates ae only rough guidelines and are subject to change. 

Sessions must be paid in full upon booking. 

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to the session. No refunds will be issued for cancellations within 48 hours of the session. 

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session. 

Where a discount package or therapy program has been booked and pad for in advance, if you choose to discontinue your therpay process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee or any sessions you have attended. 

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review any may increase from time to time. You will always receive confirmation of the professional fees before booking. 

Payment can be made online via credit/debit card or Paypal/Stripe. Cash or cheques are not acceptable. 

Any contact between sessions will be by telephone or email and will be responded to within 48 hours. 

I may ask questions about your medical history to establish any contra-indications to treatment. This will also help assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence. 

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence. 

Please note I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis. 

You must be at least 18 years old to participate in sessions. 

Please ensure you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed. 

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances. 

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes. 

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person. 

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session any may refuse to see you for any further sessions without refunding any payment already made. 

Al contact, including sessions, telephone calls, and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken.

2. Where I am compelled by the court of law.

3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• The possibility of harm to yourself or others exists.
• In cases of fraud crime
• When minors (under 18 years old) are involved

4. Where referring a GP or other healthcare professional requires a report. A copy of the report will be available on request. 

Under no circumstances will Nicola be liable for damages, including without limitation, direct, undirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to your during the professional services provided by Nicola. In addition, you agree to defend, indemnify, and hold Nicola harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services. 

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle ay dispute which may arise out of or in connection with these terms and conditions. 

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence. 

For my services, your personal data is collected, processed, used and stored in accordance with the following Privacy Policy showing . By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please do check my website periodically for changes. 

If you have a concern or complaint regarding your therapy please discuss this with myself in the first instance and I will endeavour to resolve the issue.

By signing this Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

I confirm that I have been advised by Nicola of the scope of the therapies that she provides and give my full consent to receive therapy sessions from Nicola

I understand that results may vary from person to person and the agreement by Nicola to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues. 

I understand that hypnotherapy or any other therapy or information provided by Nicola either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seeks advice from an appropriate qualified healthcare professional. 

I declare that, if advised by Nicola prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Nicola prior to the next therapy session.

I have been advised that I am free to Terminate any or all sessions at any time. 

I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to recordings and/or carrying out other therapeutic tasks as appropriate. 

I have accurately and truthfully answered any questions and provided background information during the initial consultation and/or first therapy session and will continue to do so during any subsequent sessions.